Frequently Asked Questions

Here are some frequently asked questions:

How do I purchase tickets?

  • Tickets may be purchased online, or by phoning (713) 348-5400. On concert nights, tickets may be purchased at the box office in the foyer of Alice Pratt Brown Hall as early as 6:30PM (credit card, check, or cash).

What accessibility features are available?

  • Valet parking is available as well as accessible parking spaces in the self-park lot near Alice Pratt Brown Hall in the Brockman Music and Performing Arts Center. If needed, please call the CMH office at (713) 348-5400 to arrange wheelchair-accessible seats which are available at all ticket price levels.

How long are concerts?

  • Concerts always begin at 7:30PM for a duration of approximately two hours, including a 15-minute intermission.

What do I do if I purchased tickets but I can't attend the concert?

  • If you cannot attend a concert, please consider donating your ticket(s) by calling (713) 348-5400 before 3PM on the day of the concert. An acknowledgement of your gift will be emailed to you. Subscribers may call the office to exchange tickets for another concert at no additional charge, depending on seat availability.

Dining

Dining options abound in the Rice University area, notably Rice Village with varied cuisine options to choose from, a mere five-minute drive from the concert hall. The Museum District to the south and Upper Kirby to the north boast even more places to dine, about a 15-minute drive from the concert hall.

Parking

  • Self-Parking: For a rate of $6 for the entire evening, you may park in West Lot 2 or 3, using Campus Entrance #17 or #18 from Rice Blvd., or Campus Entrance #8 from University Blvd. Please have a credit card ready for the attendant who will assist you at the gate. Accessible parking spaces are available on the southeast corner of the lot, closest to the venue. An RUPD officer will be on duty to assist in safe crossing at the intersection, and there will be a sidewalk to the west entrance of the Shepherd School building.
  • Valet Parking: The cost of valet parking is $20 for the evening of the concert (cash or credit). Please enter at Campus Entrance #17 from Rice Blvd. or at Campus Entrance #8 from University Blvd. Follow the map below.

 

During the Concert

Helpful Information

  • The expectation at The Shepherd School of Music and Rice University is that all members of the audience are fully vaccinated (including the booster). The Shepherd School of Music encourages all visitors to wear a mask, though masks are not required.
  • There is no official dress code for CMH events. Many patrons wear business attire, while others prefer to be more casual.
  • Please plan on arriving at least by 7:15PM to allow ample time for parking, enjoying some refreshments, finding your seats, and getting settled.
  • Most CMH concerts consist of three compositions; each individual composition generally has multiple movements. Performers usually pause between movements, but please refrain from applauding until the very end of the composition to allow musicians to stay focused on their performance (or to re-tune their instruments if needed).

Concessions  

  • Enjoy a glass of wine or other beverage, along with a light snack, beginning at 7:00PM and during intermission as well.
  • Refreshments are sold by Dandelion Cafe in the lobby (cash or credit).