Frequently Asked Questions

Here are some frequently asked questions:


How do I purchase tickets?

  • Tickets may be purchased online, by phoning 713-348-5400, or at the box office in the foyer beginning at 6PM that evening (credit card, check, or cash).

What accessibility features are available?

  • For parking, there is valet parking available as well as accessible parking spaces in the self-park lot that are closer to the Shepherd School of Music building. For seating, there are wheelchair-accessible seats available in all ticket price levels, which may be arranged through the CMH office at 713-348-5400.

How long are concerts?

  • Concerts always begin at 7:30PM and are approximately two hours long, including a 15-minute intermission.

What do I do if I purchased tickets but I can't attend the concert?

  • You can donate your tickets by calling 713-348-5400 before 3PM on the day of the concert and an acknowledgement of your gift will be emailed to you. Subscribers may call our office to exchange tickets for another concert at no additional charge, depending on seat availability.

Dining

Dining options abound in the Rice University area, so consider a local restaurant for an enjoyable meal before the concert. Rice Village has many cuisine options and price ranges to choose from, and is a short, five-minute drive from the concert hall. The Museum District to the south and Upper Kirby to the north have even more places to dine – not to mention the many restaurants in between, which are just a 10-minute drive from the concert hall.

Parking

  • Self-Parking: For a rate of $5 for the evening, you may park in West Lot 2 or 3, using the Campus Entrance #17 or #18 from Rice Blvd, or #8 from University Blvd. Please have your credit card ready and an attendant will assist you at the gate. Accessible parking spaces are available on the southeast corner of the lot, closest to the venue. An officer will be on duty to assist in safe crossing at the intersection, and there will be a sidewalk to the west entrance of the Shepherd School building.
  • Valet Parking: The cost of valet parking is $14 if pre-purchased, or $20 if paid the evening of the concert with cash or credit. Please use Campus Entrance #20 from Rice Blvd or #8 from University Blvd and follow the map. The doors on the north side of the Shepherd School building will be accessible for arriving and leaving the venue. Please note: College Way and Laboratory Road are one-way traffic lanes, and it is important to approach the valet attendants from the east when arriving, as indicated on the map.

During the Concert

General Etiquette

  • There is no official dress code for CMH events; many patrons wear business attire, while others prefer to be more casual.
  • Please plan on arriving at least by 7:15PM to allow ample time for parking, finding your seats, and getting settled.
  • Most of our concerts consist of three compositions, and each composition generally has multiple movements. The performers will usually pause between movements, but please refrain from applauding until the very end of the piece to allow for the performers to stay focused and even re-tune their instruments if necessary.

Concessions

  • Enjoy a glass of wine or other beverage, along with a light snack, beginning at 7PM and during intermission as well.
  • Refreshments are sold by Salento Wine Café in the lobby for cash or credit.

Meet the Performers

  • Please stay in the lobby after the concert if you would like to meet the performers to ask questions, get autographs, take photos, or even purchase recordings when available ($20-30, cash or check only).